Legal

Terms and conditions

Last updated: 10 October 2026

1. Who we are

The kordix.fr website and the services offered are published by Kordix Studio, a sole proprietorship under Swiss law operated by , , UID no.: , contact: (hereinafter "the Studio").

2. Purpose

These terms govern the use of the website and the sale of the Studio's services: the creation of private Discord bots, the creation and configuration of Discord servers, the creation of showcase websites and visual identities (logos, banners, emojis), and, as an option, their hosting (hereinafter "the Work", or "the Bot" when it is a bot). Sending a request or accepting a quote constitutes acceptance of these terms.

For a showcase website, the domain name stays in your name: you buy it yourself and connect it to your website; the hosting offered by the Studio is monthly with no commitment. For a visual identity, the final files are handed over after full payment and you can use them freely for your project.

3. Account and login

To send a request, follow its progress and sign a quote, you need an account. You can create it with your email address and a password, or log in with Google or Discord. In "My account", you can link Discord and Google to your account to log in with either; a Discord or Google account can only be linked to one Kordix account. The data used is described in the privacy policy.
You provide your real first and last name: they appear on your quotes and invoices. You can choose a username for display on the website. When signing a quote, you also provide your billing address and your country (and, for a business, your company and its company number: SIRET, UID, VAT no.…). False information may lead to the cancellation of the order.
Your email address may be verified by a code sent by email. The phone number is optional.
You are responsible for keeping your password confidential and for the use of your account. Choose a unique password; if in doubt, change it and use "Log out of all my devices" in "My account". Notify the Studio of any abnormal use.
You must be of legal age to place an order. A minor must have the consent of a parent or legal guardian.
You undertake to provide accurate information and not to use the website abusively (spam, circumventing limits, fake accounts, multiple accounts to abuse promo codes or the affiliate programme). In case of abuse, the Studio may suspend the account.
You can delete your account at any time in "My account", except during an ongoing order. Data linked to an order is kept for the period required by law. An account inactive for 3 years and without an order may be deleted.

Important: nothing in these terms deprives you of the rights granted to you by law that cannot be waived (in particular, if you are a consumer, the right of withdrawal and the guarantee of conformity). Each rule below applies subject to these rights.

4. Ordering and signing the quote

Request: you configure your project on the website. The estimate shown is indicative and does not bind the Studio.
Quote: after review, the Studio sends you a detailed quote in your space. It is valid for the period indicated (30 days by default). If the Studio sends a new version, it replaces the previous one; all versions are kept.
Signature: you sign the quote by clicking "Sign the quote" in your space, logged in to your account, after indicating whether you are ordering as a private individual or a business and accepting these terms. This click constitutes a signature and forms the contract.
Proof: the Studio records the exact version of the signed quote, its digital fingerprint (SHA-256), the date and time, the account used and the version of these terms. A signed quote is locked: it can no longer be changed; any change requires a new quote accepted by you.

5. Prices, payment and promo codes

Prices are those of the signed quote, in euros. They are final prices: the Studio, based in Switzerland, is not subject to VAT and does not add any ().
If you are a business established in the European Union, the invoice is issued without VAT with the mention "reverse charge": it is up to you to declare any VAT due in your country.
If a tax became due on a service (for example foreign VAT on certain online services), it would be clearly shown to you before the quote is signed; no tax is added afterwards to a signed quote.
Unless otherwise stated in the quote: 50% deposit after signing, 50% on delivery, before final handover.
A promo code applies according to its own conditions (dates, minimum amount, services, number of uses). It is checked at the time of signing and its discount is locked in the signed quote. A code can neither be exchanged nor refunded.
The hosting option is billed monthly, with no commitment: it can be stopped at any time for the following month. Its price depends on the size of the Discord server (number of members), according to the grid shown on the site at the time of the quote; above 150,000 members, it is set in the quote. If the server changes tier, the new price is announced by email at least 7 days before it applies, and you can stop hosting before then.
For websites, the domain name is not included in the service: you buy it from the provider of your choice, it stays in your name and its renewal is your responsibility. You connect it to your website from "My website" (DNS records); the Studio can help you do it. Without a domain name, your website is available for free at a kordix.fr address (for example your-name.kordix.fr), as long as hosting is active.
In case of non-payment, the Studio may suspend the service and hosting after a reminder that has gone unanswered.

6. 24-hour cancellation period

On the first payment of a signed quote, a 24-hour period begins. During this period, you can request cancellation from your space ("Request cancellation" button, with a countdown). The order is then cancelled and everything you paid is refunded, without justification.
This period is a commercial guarantee offered by the Studio: it is in addition to your statutory rights, it does not replace them.
At the end of the period, the project automatically moves into development and the cancel button disappears. The status shown becomes "Cancellation period expired — Project in progress". Any later request is made by message and follows articles 7 and 8.
If you order as a private individual without requesting an early start (article 7), the cancellation period lasts until the end of your 14-day legal withdrawal period.

7. Right of withdrawal (consumers)

If you are a consumer (private individual), you have 14 days from signing the quote to withdraw, without justification, by writing to the Studio (messaging in your space or ). When signing, you can expressly request that development starts as soon as the 24 h cancellation period ends. In that case, if you withdraw afterwards, you pay for the part of the service already performed, and you lose your right of withdrawal once the service has been fully performed. The refund is made within 14 days using the same means of payment. If you order as a business, the consumer right of withdrawal does not apply, but the 24 h cancellation period does.

8. Refunds

During the cancellation period: full refund (article 6).
After the period: the Studio does not automatically refund an order solely because you no longer want the project. As the services are custom-made and work has started, the sums corresponding to the work already done remain due.
A full or partial refund is granted in particular if: the Studio cannot perform the service; the Studio does not deliver without valid reason within a reasonable time after a reminder; the delivery does not conform to the quote and the defect is not corrected after being reported; or if the law requires it (right of withdrawal, legal guarantee of conformity for digital content and services, etc.). The part already performed and conforming may be retained.
In case of suspension or termination due to a breach on your part (articles 11 and 12), the sums due for the work performed remain with the Studio, within the limits provided by law.
Refunds are made using the same means of payment, generally within 14 days, and appear in your space.

9. Timeframes and delivery

The timeframes shown on the website and in the quote are indicative and run from the end of the cancellation period and receipt of the necessary information (kick-off questionnaire, access, texts, visuals). Delivery takes place in your space (files, links, documentation) and, for a bot, on your server. You confirm receipt when everything works as expected.

10. Revisions and changes

The number of revisions included depends on the plan. A revision corrects or adjusts what was planned in the quote; any new feature is subject to a new quote. The included support (14 or 30 days depending on the plan) covers bug fixes, not new needs.

11. Ownership of bots and licence of use

The bots developed or provided by the Studio, their code, their operation and their components remain the property of the Studio and are controlled by it, unless otherwise assigned in writing in the quote.
After full payment, you receive a personal, non-exclusive and non-transferable licence of use for the server or project stated in the quote, for the entire duration of the contract. The bot developed for you is neither shared nor resold to other clients.
Unless authorised in writing by the Studio, it is forbidden to: resell, rent or sublet the bot; transfer it to a third party; redistribute or copy it; attempt to retrieve its source code; reproduce its proprietary operation; create a competing service from the Studio's elements; share access (token, panel, hosting) with unauthorised persons.
If the "Source code provided" option is included in the quote, the code is handed over to you for your own server: you may modify it for that use, but the prohibitions above (resale, redistribution, competing service, commercial use) continue to apply.
For a showcase website or a visual identity, the rights to the elements created for you are specified in the quote; failing that, you may use them freely for your project after full payment.
The Studio may reuse its generic tools and pieces of code for other projects, without ever reusing what is specific to your project.

12. Commercial use

By default, the licence is non-commercial. Without the Studio's written authorisation, you may not: resell access to the bot, rent it, integrate it into a service sold to your own clients, charge third parties to use it, use it to directly generate revenue, make it part of a commercial offer or offer it as a service to other people. Running your own community (donations, subscriptions to your server…) is not covered as long as the bot itself is not sold or rented. For commercial use, contact the Studio: a specific commercial licence may be offered to you.

13. Discord rules, compliance with the law and suspension

Bots and services must be used in compliance with Discord's Terms of Service, Community Guidelines and Developer Policy, as well as the law. The Studio refuses any request that would breach them.
The Studio may suspend a service, and if necessary cut off the access concerned (delivered files, hosting, bot token), when the service is used: in breach of Discord's rules; in a way that is manifestly unlawful; or for unauthorised commercial purposes (article 12).
Each suspension is recorded with its reason, date and time. You are informed of it, with the reason, unless the law or an investigation prohibits it, and you may submit your observations by message. The contract may go through the following statuses: Active, Under review, Suspended, Reactivated or Terminated.
If the breach is remedied, the service may be reactivated. In case of serious or repeated breach, the Studio may terminate the contract. The financial consequences follow article 8, the quote and the applicable law.
You remain responsible for the use of the bot or service on your server and for the content you make it publish.

14. Liability

The Studio undertakes to do its best to deliver work that functions as intended (obligation of means). It is not responsible for interruptions or changes to Discord or third-party platforms, nor for misuse of the work. Its liability is limited to the amount paid for the service concerned, except in case of gross negligence, bodily injury or contrary legal provision.

15. Disputes

In case of a problem, first write to the Studio to find an amicable solution. These terms are governed by Swiss law.

If you are a consumer, you keep all the protections granted to you by the law of your country of residence that cannot be derogated from (for example, for a consumer in the European Union, the right of withdrawal and the legal guarantee of conformity), and you may bring proceedings before the courts of your country of residence. You may also contact, free of charge, the consumer advice or dispute resolution bodies of your country (for example, the European Consumer Centre). For a business, the place of jurisdiction is the Studio's domicile, in Switzerland.

16. Changes

These terms may change. The applicable version is the one in force when you sign your quote (its date is recorded with the signature).